Michigan Rustics in Evart, MI

Reviews about Michigan Rustics

• ★ ★ ☆ ☆ ☆

  April 04, 2019, by Bethany Winkel
  We bought 4 sets of bunk beds for a rental property, and they look amazing. However, the second time they were used, the bottom mattresses all fell through because the supporting brace rotated downward. The joints on either side of the ladders also pulled apart on 3 of the beds, putting the top bunks at risk for falling through as well. We assembled exactly as directed, with gorilla glue and provided bolts on the end pieces, but the design of the bed creates a pivot point on which the arm can rotate, allowing the mattress to fall through. When I called the company to discuss my concerns, the man I spoke to knew exactly what I was talking about with the bottom arm rotating because they have had this issue before. However, instead of simply remedying the situation, he told me we must have put the beds together wrong. He was extremely rude, telling me if I didn't trust the beds I should just sell them to someone else, and then interrupting me with a "Quiet, I am talking!" Very disappointing customer service from a company I'd love to see succeed because the beds look so great. We spent a few hours adding screws in key points to these beds so we can use them - probably what needed to happen in the first place. My 2 stars are for the terrible customer service and the company's unwillingness to address a potential safety concern with these beds. Buyers, be careful if you decide to make a purchase.